Plumbing Logix deliver design and construct projects across South East Queensland and as a company, they value logical and strategic approaches. They are proactive in making things happen and always being professional and transparent in the way they deliver services and interact with others.
As part of their commitment to ongoing improvement and service excellence, they recently implemented a client satisfaction rating system to monitor project outcomes as well as an internal productivity management system to track and monitor labour efficiency across projects.
“It is great to get recognition for the extra distance we go for our clients, and hopefully this will help us grow and prosper as a company going forward. The MPAQ awards night is always a great experience, it’s really motivating to catch up with past colleagues and see familiar faces.”
The Brisbane Plumbers was established in 2017 and has already become an integral specialist in emergency after-hour call outs, striving to ensure they provide exceptional service and also setting the goal to win this very award within the first five years of operation.
With most of their work completed outside of business hours, the team have a guaranteed 60 minute response window, no matter the time of day. They strive to communicate with customers at all points of the service experience and also pride themselves in leaving the customer’s premises neat and tidy. They believe the more plumbing companies that support each other and work together, the stronger the industry can become.
“The win did take us a bit by surprise, there were a number of great candidates for the award. We set it as a goal to win the award when we started the business so we are really proud that we were able to win the award after operating for two years.”
Finalists – AC Plumbing QLD, Mannix Plumbing Service, Natco Plumbing
Service Excellence recognises plumbing businesses that have achieved outstanding results through initiatives that demonstrate commitment to service excellence. Domestic and commercial business excellence will be recognised for this award category.
The below requirements must be met in order to be eligible for this award category:
Nominees will be judged on the below criteria:
Conditions of Entry
The following conditions apply for this award category: